Position Overview:

You will be responsible for overseeing all operations related to vessel port calls and transits through the canal. This role requires exceptional problem-solving skills, effective communication with clients, and the ability to supervise a team to ensure efficient operations. You will play a pivotal role in maintaining client satisfaction, optimizing port calls, and developing business opportunities for a Panama shipping agency.

Key Responsibilities:

• Address and resolve all issues that arise during vessel port calls or transits through the Canal promptly and effectively.
• Implement strategic solutions to ensure smooth operations and minimize disruptions.

• Plan and supervise all aspects of vessel transits and port calls, including scheduling, coordination with port authorities, and resource allocation.
• Ensure adherence to timelines and regulatory requirements to facilitate efficient operations.

• Maintain professional communication with clients on a daily basis via email and phone.
• Address client inquiries, provide updates on vessel movements, and offer assistance as needed to maintain strong client relationships.

• Remain available 24/7 to address agency-related inquiries and emergencies, ensuring prompt response and resolution.

• Manage & work with the agency team to ensure high performance and adherence to company standards.
• Delegate tasks effectively and provide guidance and support as needed.

• Develop and maintain the agency's client portfolio by identifying new business opportunities and fostering existing client relationships.
• Conduct regular meetings and presentations to showcase services and secure new contracts.

• Be available and willing to travel to meet with clients and prospects, both domestically and internationally, to build and maintain relationships and explore business opportunities.

• Develop and maintain internal reporting and operating systems necessary for the agency's efficient functioning.
• Implement process improvements and technology solutions to streamline operations and enhance productivity.

• Bachelor's degree in Business Administration, Maritime, or a related field.
• Commercial experience in Agency management, preferably with a client portfolio.
• Strong problem-solving abilities with the capacity to make quick decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and team members.
• Demonstrated leadership skills with experience in team management and development.
• Strategic thinking and business acumen, with a focus on identifying and capitalizing on opportunities for growth.
• Willingness to work irregular hours and travel as required.
• Proficiency in relevant software and tools for reporting and operations management.

As Agency Manager / Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of vessel transits and port calls while maintaining strong client relationships and driving business growth.